RFH Hot tubs delivery terms and conditions

CHLORINE TABLETS SHOULD NEVER BE USED IN A HOT TUB. 

1. The customer must ensure there is adequate access for the hot tub to be delivered, usually 2.5m x 2.5m unobstructed clearance from the drop off point to the final positioning point. 

2. The customer must ensure there is a flat solid base for the hot tub to be positioned on, such as concrete or patio. The hot tub cannot be put on to grass. 

3. The customer must ensure a safe electricity supply is installed by a qualified electrician or engineer prior to the hot tub being delivered.

a) For the City Break / Plug and Play hot tubs, a weatherproof outdoor socket must be in place within 2m of the hot tub's final position. 

b) For the Getaway & Experience range hard-wired hot tubs, a professionally installed cable with a breaker and isolator switch must be installed within 2m of the hot tub's final position. 

4. There may be a delivery surcharge for parts of Cornwall and Scotland. 

5. If any road closures must be arranged the customer must arrange this prior to delivery. 

6. If a crane is needed for delivery, this must be arranged by the customer, but please feel free to call, we may be able to help.

7. If the customer has selected "Collection" as the delivery option from the initial product page, it is the customer's responsibility to arrange suitable transport and logistics to collect the hot tub from the East Midlands. 

8. Relax From Home do not offer any guarantee or warranty directly, the warranty is provided by the manufacturer / supplier. The 5 year spa shell warranty is provided by Online Spas / Superior Wellness https://relaxfromhome.co.uk/pages/online-spas-warranty The 1 year parts only warranty on major components, Ozone Generator, Lights & Bluetooth is provided by CSCo Ltd / Princess Spas. 

9. The customer must arrange at their own cost to have the hot tub connected to the electrical supply by a qualified electrician or engineer. Relax From Home may offer this service at an additional cost, agreed in advance. 

10. Relax From Home accepts no liability for damage to property or people, all deliveries are carried out by 3rd parties and not by Relax From Home employees unless explicitly stated. 

11. Using Chlorine tablets in your hot tub will invalidate your warranty. We recommend Bromine granules.